Frequently Asked Questions

Yes. You can create and manage unlimited projects for free. We make a margin on product sales. Additional services like design consultation, delivery, and installation may incur extra fees, which are clearly communicated before purchase.

As many as you need. Create individual projects for different spaces—like offices, restaurants, or bedrooms—making it easier to organize and manage.

Yes. Creating a project is quick and easy. Quotes and orders are organized by project so we can support you throughout the process. Alternatively, you can always contact IROCO by mail or a simple phone call to get a quote

Of course. We have a dedicated team of Account Managers who will be able to guide and support you through the process.

1. Log in and click "add to project list" on any product page.
2. Select an existing project or create a new one.
3. Click to request a quote.

Our step-by-step guides [video link coming soon] make this even easier.

Yes. Export your board or quote as an Excel spreadsheet with product details and images. You can customize the file before sharing it with clients.

Open the project, add more products, and request an updated quote. If placed within a week and from the same brand, we’ll try to consolidate the shipment.

IROCO.com works with over 100+ carefully selected furniture and lighting brands from around the world. Since we’re always adding new partners based on client needs, the list is constantly evolving. If you're looking for something specific, just let us know—we're here to help source it.

We can often source products not listed on the site. Just contact your Account Manager or email info@irocodesign.com. Additional procurement fees may apply, depending on your project.

POA (Price on Application) means we need to confirm pricing with the brand. Add the item to your specification, and we'll get back to you with a custom quote

This might have happened if we didn't have enough details from your application or were not able to verify them. Please send an email to info@irocodesign.com explaining why you qualify to access our platform. Or simply ring us on 03 6435 8165

When you log into IROCO.com after you've been verified, you'll see that all products on IROCO.com show you the RRP. For larger projects, we may be able to secure an additional discount for you.

Please contact your account manager or our team via info@irocodesign.com

• Check your spam or junk folder
• Make sure you're using the registered email
• If it still doesn’t arrive, contact us at info@irocodesign.com

Send a request to info@irocodesign.com and we’ll close your account

Call us and we’ll discuss any project with you. 

It's always worth asking. Get in touch with our team and they will do their best to match your quote. Email your account manager info@irocodesign.com

Once your quote is approved, your Account Manager will finalize the order. Orders must be placed through IROCO—not through a self-checkout process.

You’ll be charged in full once your order is confirmed. Payment instructions are included in your invoice. You will receive a notification email once the confirmation happens. 

Yes, for large-value projects. Contact your Account Manager to discuss.

We accept bank transfers. Details are provided on your invoice.

For projects with a significant order value, we can offer different terms. Please get in touch with our team to discuss. 

Yes. We deliver globally. Contact info@irocodesign.com or your Account Manager to discuss.

Yes. Contact your Account Manager to coordinate a pickup.

We consolidate all items in our warehouse and deliver them together to your site on the agreed date.

Shipping costs are based on the number and weight of items. A delivery address helps us give accurate estimates.

Yes, that can be possibly, especially if you just placed the order. Please email your request stating the new delivery address to info@irocodesign.com or your Account Manager and they will look into it for you. We can’t change the delivery address once your order has left the warehouse, but you can use the IROCO Design warehouse address if your final address is not clear on date of order. 

If you need to make changes to your order, please contact your account manager within 24 hours. While we’ll do our best to accommodate updates, changes can only be made if we are informed promptly - as we’ll need to coordinate directly with the brand(s) involved. Since IROCO is not a standard e-commerce platform but a dedicated partner in delivering large-scale B2B projects, all orders should be placed through your Account Manager to ensure accuracy, alignment with your project needs, and the personal service we’re known for.

No. Products are made to order or shipped to us from the brand’s warehouse after your order is confirmed.

Yes. Most samples are client-paid, but we’ll deduct that cost from the final order total if you move forward with the project.

Check the Resources section on each product page for downloadable:

• Images
• 3D files
• Technical specs

We don’t have a permanent showroom, but we do host a showroom event in Tokyo three times a year. If you’d like to attend, please share your details and we’ll add you to the guest list.

We also have large warehouses in Tokyo and Hong Kong where we can showcase products. If you’re working on a significant project, we may be able to send you a selection of your shortlisted furniture pieces- subject to approval by our partner brands.

Fabric samples are available for most upholstered items, so feel free to get in touch to request those.

We only accept returns or exchanges if an item is damaged or faulty. Please refer to our Terms and Conditions.

Email info@irocodesign.com within 14 days of delivery. Include photos of the issue. We’ll assess the individual situation and handle claims individually with the brand.

Lead times include production + delivery to our warehouse, but not the final delivery to your site

.

Yes, in some cases. We can look into:

• Air freight
• Alternative in-stock products

Talk to your Account Manager if you’re working to a tight schedule.

Yes. If it's part of a brand’s catalogue, we can usually source it—depending on project scope and volume. Fees may apply.

Yes. Our premium installation service covers delivery and setup. Speak to your Account Manager for details.

Once payment is made, IROCO:

• Places your order with the brand
• Tracks production and timelines
• Coordinates shipment & customs
• Inspects items upon arrival
• Organizes consolidated delivery to your final destination
• Repair service within warranty period. Please note warranty terms and repair conditions vary by brand. For clear and accurate guidance, please contact your Account Manager. 

We support you from order to installation.